Official WhatsApp Business Solution Provider
Automate customer interactions, proactively engage potential clients with promotional content, and drive sales conversions.
Key Features of WhatsApp Business Platform
Verified profiles: Businesses can build a verified business profile with a WhatsApp green tick, company logo, descriptors, contact information, etc. Inspire customer confidence by putting security first.
Proactive notifications: Address various customer touchpoints by sending notifications on purchases, account updates, reminders and authenticate customers with WhatsApp OTPs..
Rich media: Share media-rich texts, containing audio files, video files, documents, images, location, CTA button, and much more.
Contextual promotional offers: Engage your opted-in customers with WhatsApp promotional messages to drive conversions and boost customer retention.
Interactive Messaging: Enable customers to buy products, return items, raise issues etc. by adding reply buttons, list options to your WhatsApp messages.
Best for you
Smart ways to use WhatsApp Business Account in your industry
Enrich your customers’ shopping experience and improve conversions by automating abandoned cart reminders, on-stock notifications, order updates, and price drop alerts using WhatsApp APIs
Reel in new customers and retain existing ones by sending them attractive offers, encouraging them to sign up for membership programs, and even alerting them when their favourite brand introduces new products.
Put an end to endless wait times and tardy paper communications by sending timely bank statements, account updates, credit card approvals, payment receipts and much more
Be in the driver’s seat and shift customer marketing and support by sending promotions & automated service dates, insurance and warranty renewal reminders via WhatsApp Business Platform.
Make patients feel their health and wellness is your top priority. Be the hospital at hand by sending automated WhatsApp confirmations and reminders for doctor appointments, medical tests, medicine refills and more.
Be the gateway to your customer and manage their travel needs by-the-minute – be it for ticket purchases, itinerary updates or for location-based services while they are on-the-go.
Enable Smarter Customer Experiences with our WhatsApp Business Solution
Faster Time to Market
Automate end-to-end customer journeys using our Visual Flow Builder and start engaging with customers 10x faster. Our visual flow builder offers 20+ pre-built nodes for interactive communication automation
AI-powered Conversational Engagement
Enable conversational customer engagement using our integrated NLP and AI capabilities. Get access to 15+ pre-built NLP functions on chatbots such as date/time recognition, sentiment analysis and more.
Unified Messaging API
Easily integrate and deploy messaging on 10+ channels out-of-the-box with our multi-channel API and interact with your customers anywhere in the world.
Intelligent Fallback
Track message status using real-time delivery and read receipts. Intelligently fallback to SMS or other channels for delivering time-sensitive messages.
Key Advantages of Bulk SMS for Businesses
The WhatsApp Business Platform is a powerful rich messaging channel that allows businesses to have end-to-end encrypted, two-way interactions with customers across various use cases. WhatsApp Business API is designed for SMBs and enterprises that want to leverage WhatsApp’s popularity and boost their sales & customer experience. With the WhatsApp APIs, it’s really easy for businesses to add WhatsApp to their communications strategy, provide end-to-end customer journey and interact with customers globally on their favorite messaging app.
WhatsApp Business API: The WhatsApp Business API is a solution for mid to large businesses that engage with their customers on a scale usually through a implementation and integration with other business systems.
WhatsApp Business App: WhatsApp Business App on iOS and Android is the perfect solution for a home-based and small business where a single business owner supports customers. You can’t create chatbots or send automated notifications to customers using this.
From promotions to customer service, the WhatsApp Business API can now be used by SMBs and enterprises to drive conversations with their (opted-in) customer base across the entire customer journey. Whether it is starting a conversation from a digital ad, reaching out with the latest offer, or answering a customer inquiry, WhatsApp is the go-to channel to provide customers with a seamless end-to-end experience.
By adding WhatsApp to your comms strategy, you can
• Connect with their customers at scale to share information, answer questions, address concerns/complaints
• Create richer, more proactive engagement by send rich messages to customers using WhatsApp templates, images, file attachments, and location maps
• Automate WhatsApp messages, notifications and alerts
• Inspire customer confidence with verified WhatsApp business account and end-to-end encryption
Business users cannot simply download the WhatsApp API. To get the WhatsApp API for their business, they need to go through a Business Solution Provider (BSP) like us.
Unlike the WhatsApp for Business application available on play store, WhatsApp Business API is not free. The price depends on on 2 things – base price set by WhatsApp and the commission charged by BSP. BSPs pay WhatsApp to use their API and share with their end customers connect to the API. Each BSP can set their own price.
WhatsApp Business Account verification happens in 2 steps:
Step 1 – When a business applies for WhatsApp API, WhatsApp verifies the number and business name and lets the business use its APIs.
Step 2- In the second step, you get a WhatsApp blue tick and your company is verified. Once you’ve been verified, there will be a blue tick beside your company’s display name and the name of your business will be visible even if a user hasn’t added you to their address book.
Even though getting a blue tick for each client is a separate process, Arihant Global does not charge anything additional. Please note that very few businesses meet WhatsApp official business account criteria for Blue tick, refer to this article: https://developers.facebook.com/docs/whatsapp/guides/display-name/#types
The message categories allowed on WhatsApp currently are:
User-initiated: A conversation that initiates in response to a user message. Whenever a business replies to a user within the 24-hour customer service window, that message will be associated with a user-initiated conversation. Businesses can send free-form messages within this 24-hour customer service window.
Business-initiated: A conversation that initiates from a business sending a user a message outside the 24-hour customer service window. Messages that initiate a business-initiated conversation will require a message template.
