What are the features of a missed call solution?

1. Automated Missed Call Detection: The system automatically recognizes when a call is a missed call and disconnects after a predetermined number of rings.

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2. Caller ID Capture: The solution captures the phone number of the person who missed the call, allowing for follow-up.

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3. Auto-dialer: The system can automatically dial back the missed calls, connecting them to a live agent, IVR, or voice bot.

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4. IVR Integration: Interactive Voice Response (IVR) systems can be integrated to collect information from callers during the missed call, such as responses to surveys or selections from a menu.

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5. Campaign Management: Missed call solutions can be used to manage marketing campaigns, allowing for tracking and analysis of missed calls generated from specific promotions.

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6. Real-time Dashboard: A dashboard provides insights into missed call activity, including the number of missed calls, time of calls, and caller location (if available).

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7. CRM Integration: The solution can integrate with Customer Relationship Management (CRM) software, allowing for automatic creation of leads or contacts from missed calls.

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8. Customization: Missed call greetings and follow-up messages can be customized to fit the specific needs of the business.

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9. Reporting & Analytics: The system provides reports and analytics on missed call activity, helping businesses understand their customer engagement and optimize their campaigns.

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10. Toll-Free or Virtual Numbers: Missed call solutions can work with toll-free numbers or virtual numbers, providing businesses with flexibility in choosing the right number for their needs.

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